Support Associate - Full Time - Clarksburg Maryland


Operational Excellence

  • Adhere to all
    sales and operational policies
    and procedures are maintained with a focus on excellence.
  • Accurately process all POS transactions
    and capture of customer information.
  • Have a proper understanding of the
    radio communication and all technology tools
    used in the store.
  • Ensure accurate processing and documentation
    of all incoming and outgoing shipments and receipts.
  • Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
  • Process and prepare merchandise
    for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Assist with store maintenance needs and supply ordering.
  • Meet deadlines
    IMRDs, damages, transfers, charge sends, etc.
  • Properly
    print tickets in WebIM.
  • Protect our assets
    by adhering to all loss prevention policies and procedures.
  • Detail oriented with
    ability to multi task and prioritize
    work to produce desired outcomes

Be Buddy/Team Player

  • Model behavior
    that reflects the company s core values.
  • Appropriately manage conflict
    and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Identify opportunities to
    support the team
    in delivering a transformational experience.
  • Contribute to a positive atmosphere that is
    fun, professional, productive and team oriented.

Support the Customer Experience

  • Greet and connect with the customer
    by offering beverages, providing iPads, and answering questions.
  • Assist sales associates through seamless communication and follow-through on customer requests
    to drive a transformational experience for every customer.
  • Ensure a high level of customer service through
    extensive product knowledge and product ownership.
  • Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
  • Assist wh
    en necessary with operational activities.
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives
  • Have a proper understanding of the
    radio communication and all technology tools
    used in the store, using proper etiquette.
  • Partner with the leadership team t
    o address customer service issues
    , particularly in the areas of
    product damages, repairs, exchanges and any concierge-like needs.
  • Assist with fitting room activities
    (sizes, returning merchandise to floor).
  • Answer
    the telephone using proper telephone etiquette.

Represent the Brand

  • Understand and communicate the Tory Burch
    brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic
    and embody a strong sense of fashion
    and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards
    to support brand consistency.
  • Assist in maintaining
    store presentation standards
    including replenishment and folding
    , taking initiative during down-times
    acting with a sense of urgency during peak periods of business.
  • Leverage in-store technology
    to ensure every customer s experience is transformational.



  • 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus


  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Occasional overnight travel may be required.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
  • Must be able to submit relevant required paperwork.
  • Must be at least 18 years of age.

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

If you require assistance or an accommodation with the hiring process, please contact talentacquisition@toryburch. com.

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